Our customer care course is designed to help delegates appreciate the importance and benefits of delivering consistently good customer care both for themselves and their organisation.

Course Content:

• What is Customer Care? Communication and common sense
• Who are your customers?
• The significance of the internal customer
• Skills for Customer Care- listening, questioning, body language, writing
• Telephone Techniques
• Dealing with difficult customers

By the end of this course delegates will be able to recognise and be equipped to deliver good customer care.